Refund policy

At HydroWall, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, we offer a simple and friendly return and refund process.

30-Day Free Return Policy

HydroWall offers free returns and refunds within 30 days from the date your order is delivered. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging whenever possible.

Returned items should not be damaged, altered, heavily used, or missing important parts unless the item arrived defective or incorrect.

Return Eligibility

You may request a return if:

You received the wrong item.
The item arrived damaged or defective.
The product does not match your order.
You changed your mind within 30 days of delivery.
You are not satisfied with the product condition or usability.

Non-Returnable Items

Certain items may not be eligible for return if they have been used, installed, damaged by misuse, or altered after delivery. For hygiene, safety, and quality reasons, items that show signs of heavy use or improper handling may not qualify for a refund.

How to Request a Return

To start a return, please contact us at:

support@hydrowall.space

Please include:

Your full name
Order number
Email used for the order
Reason for return
Photos of the item if it arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval status of your refund. If approved, your refund will be processed back to your original payment method.

Refund processing time may vary depending on your bank, card provider, or payment service.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@hydrowall.space with photos and your order details. We will work with you to provide a suitable solution, which may include a replacement, return, or refund.